FAQ
Ordering & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods through Shopify Payments. All transactions are encrypted and secure.
Can I change or cancel my order after placing it?
Once an order is placed, it begins processing immediately. If you need to make changes, please contact us within 24 hours, and we’ll do our best to assist.
Shipping & Delivery
How long does shipping take?
Standard shipping generally takes 10-20 business days, depending on your location. We’ll provide tracking information as soon as your order ships.
Do you offer free shipping?
Yes, we offer free shipping on all orders. No additional costs will be added at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase, as long as items are in their original condition. Please contact our support team to initiate a return.
Do you cover return shipping costs?
We do not cover return shipping costs unless the item arrives damaged or defective. For detailed instructions on returns, please reach out to us.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-10 business days. The amount will be credited back to your original payment method.
Product Information
Are the colors of the products true to the photos on the website?
We strive to display our products as accurately as possible. However, slight color variations may occur due to screen differences.
Do you offer bulk discounts for large orders?
Yes, for large orders or wholesale inquiries, please contact us at [your email here] to discuss potential discounts.
Other Questions
How can I contact customer support?
You can reach us through the “Contact Us” page, or by emailing us directly at [your email here]. Our team is available to assist you Monday through Friday, from 9 AM to 6 PM (local time).
Do you have a newsletter, and how can I subscribe?
Yes! Subscribe to our newsletter at the bottom of the page to receive updates on new arrivals, exclusive offers, and home decor inspiration.